The worst time to call a restaurant to place a carry out or deliver order is usually the time most people call. During the lunch rush or other peak times, a restaurant may be experiencing such a high call volume that it creates long hold times, leading to an unpleasant customer experience and lost sales due to customers abandoning their calls.
That’s why more restaurants are turning to off-premise support for better customer service and improved profit margins.
Here’s a familiar scenario: a customer calling their favorite sub shop during peak time waits on hold for five minutes or more. When the associate answers the call, they may be unfriendly or stressed from multitasking, serving customers in the store and on the phone.
The employee inside the restaurant would rather focus on providing their guests with a good experience, rather than having to handle phone orders as well.
In addition, typical employees are not trained or incentivized to up-sell on the phone, leaving revenue dollars on the table with every phone order.
That’s why TSD Global has turned its expertise to the restaurant industry. TSD Global has 30 years of customer experience and sales outsourcing, powering the sales teams of companies such as AT&T, Century Link, SiriusXM, Citibank, Bank of America and many other powerhouse players. Our contact centers have booked and retained millions of customers over the years.
Now TSD Global is pioneering off premise restaurant support to help restaurants cut costs and increase sales through our proven up-selling processes.
To solve the problem of rising labor and food costs, TSD Global’s on-demand service can save restaurants 30-50% on costs while streamlining taking for drive thru’s, takeout, call-in, delivery, and catering orders.
We train our off premise support teams as if they were full-time employees inside your restaurant and incentivize our virtual order takers by paying them financial bonuses for up-selling.
Since TSD Global has entered the restaurant space, clients have seen labor costs decrease 40% while their average phone order ticket size increases over 15% on average.
Our partners also rave about the seamless integration that connects TSD Global with their POS systems. Basically our virtual order takers receive a call and act as an extension of the restaurant they represent and enter the order into the client’s POS. The order goes straight to the kitchen, streamlining the process and eliminating errors.
The program delivers cost-savings by eliminating hourly salaries and transitioning to our system in which you pay only for the virtual order taker’s transaction time.
Your customers get the benefit of a well-trained, long-term employee. The average tenure for a TSD Global agent is 3 years, compared to the average restaurant struggles with retaining quality employees. Given the high turnover at many restaurants, employees are in a constant cycle of hiring and training.
Off premise support is taking over because restaurants are looking for a new ways to capture as many orders as possible and boost throughput. The best way to do that is to eliminate phone hold times for catering and call-in orders. Now you can have a dedicated team of trained on-demand order takers so every call is answered promptly and professionally.
Get started with a 30-day risk free trial so that you can test the system and measure the potential cost savings and increase in throughput. Contact me at firstname.lastname@example.org to learn more