FOR IMMEDIATE RELEASE 5/21/2019
Restaurant Executive and Operator Joins TSD Global To Grow Restaurant Division.
Indianapolis, Indiana– TSD Global, a restaurant call center outsourcing company headquartered in Indianapolis, IN, has hired Trudy Jones as their new Vice President of Off-Premise & Business Development. Trudy has previously worked on the restaurant side leading off-premise sales for companies like Red Robin and Boston Market.
“Trudy brings a unique perspective to TSD Global because she’s been on the client side of the business and really has specialized knowledge to what the clients want as well as what it takes to drive off-premise sales,” said TSD Global CMO Nick Tubis. “Our restaurant division is growing and now that Trudy has joined our management team, I think it will really just throw fuel on the fire.”
Trudy Jones was previously the Director of Alternate Platforms at Red Robin, where she was in charge of driving off-premise catering and takeout sales. She has worked with developing an off-premise call center to make their off-premise operations as efficient as possible. Prior to her time with Red Robin, Trudy was a driving force in building the off-premise contact center infrastructure for Boston Market.
“I think TSD Global is really onto something with their restaurant call center division and I’m so excited to be apart of the team to help TSD Global become the #1 restaurant call center in the world. I feel like I bring a unique perspective because I’ve been on the operator side and can really optimize the customer experience so that clients feel like we truly understand them.”
About TSD Global
TSD Global helps restaurants streamline takeout and catering phone orders. Their clients consist of fast, casual, and quick service chains that have hundreds of thousands of locations worldwide.
About Trudy Jones
A restaurant executive and leader with over 15-years’ of experience in customer service, project management, call center operations, and restaurant off-premise sales & operations. She has led, launched, and managed over 60 strategic projects, delivering products and programs to over 1,000 company locations and 35,000 employees in the US and Canada. Trudy has built, grown, and led teams for customer service and support, B2B sales, and high volume holiday retail programs which have resided in brick and mortar, 100% remote, and a blend.