Customer Service Representative

Handle incoming calls and consult with customers regarding their business to effectively sell a variety of products and services to meet the customer’s needs through the use of rapport building, probing for needs and recommending a complete package
Answer customer/client requests or inquiries concerning services, products, billing, equipment, and claims
Provide customers with a positive sales and customer service experience
Interact with multiple online systems while speaking with customers to initiate and complete service orders and handle customer requests
Meet sales quotas and service objectives in a fast-paced call center environment
Continually maintain working knowledge of all company products, services, and promotions
Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards
Follow established calling guidelines and procedures provided by management
Interface with customers via inbound phone calls for the purpose of resolving routine problems with products and services
Manage and service customer accounts, up-sell and cross-sell various products and services, and increase revenue through strategic product / service sales

Variety of schedule offerings for those looking for non- demanding full or part time work!
Competitive hourly wages + additional commission opportunities
Weekly Pay
Monday - Friday Dayshift Schedules with weekends off!
Fast track advancement opportunities into leadership, training, quality assurance, HR and admin roles
Essential business worker certification during COVID - 19 if needed according to local laws and regulations
Medical, Dental and Vision Insurance offerings after 90 days tenure
401k / 100% match
State of the art facilities, clean and secure work environment
Great culture and schedule for work / family balance

6 months – 1 year of sales, customer service, retail, restaurant or call center experience preferred
Minimum of a HS Diploma or GED, Some college preferred
Must pass a background check
Above average Computer / Windows and good typing skills are necessary to perform daily work functions
Problem solving: ability to constructively handle unexpected problems. Strong analytical skills.
Decision making: ability to make sound decisions given the information available.
Leadership Potential: ability to lead people to accomplish objectives without creating hostility in the workplace. Takes initiative and demonstrates willingness to act with a sense of urgency.
Ability to multi-task in a fast paced sales and customer service environment
Must be able to work independently and as a team member
Educate, sell, and resolve customer issues over the phone taking incoming calls from existing customers
Subject-matter knowledge: sales, clients, and systems

TSD Global is now part of Movate Inc, www.movate.com