Communications

TSD Global provides cable, internet and telecom sales and customer support to some of the best known companies in the world.
 
  • Customer Care / Support
  • Upsell
  • Customer Saves
  • Customer Acquisition
  • Customer Win backs

Product Support

TSD Global provides inbound / outbound product support across a variety of industries and technologies.
  • Customer Acquisition
  • Activation
  • Customer Care
  • Win-back
  • Welcome Calls
  • Information Updates

Restaurants

TSD Global can improve the restaurant customer experience by outsourcing customer ordering and customer service.
  • Catering Orders
  • Call-In Orders
  • Scheduling Reservations
  • Outbound Business Development
  • Employee Customer Service
  • Social Media Monitoring

Tech Support

Helping your customers understand and use your products is our priority.
 
  • Help desk
  • Online support
  • Internet and website support
  • Equipment troubleshooting
  • Pre and post sales support

Travel and Entertainment

TSD Global works with hotels, ticketing agencies and other entertainment venues to improve the customer experience.
  • Reservation booking
  • Customer Care
  • Subscription sales
  • Product sales
  • Customer retention

Healthcare

Efficient back office support is a crucial part of your business.
  • Back office support
  • Retention
  • Acquisition
  • Member services

Financial Services

We’ll streamline and optimize your customer contact.
  • Customer Care
  • Up sell
  • Save
  • Welcome Calls
  • Activation
  • Enhancement

Our Process

With rising labor costs, increased employee turnover and technology changing rapidly, does it make sense to build your own contact center operation?   TSD Global is an award-winning sales and customer services outsourcing company that has specialized vertical support across different industries.
 
Our Hiring
We develop agent profiles based on client needs-- whether it be a sales or care campaign.   Voice, and chat agents have different skill-sets and need to be allocated intelligently.
 
Our Training

All team members must be certified by program with curriculum jointly developed by our trainers and clients.  We utilize modular video training and focus on emulating best practice examples.  Agents nest in pools for 1-2 weeks before going live.

 

Our Quality and Performance 
We live and sleep by KPIs.   Quality is scrutinized through live random monitoring, remote monitoring, real time results monitoring and client calibration sessions.  Performance is maintained and tracked by real-time dashboards.

Our Security
TSD Global is fully committed to maintaining industry standard security certifications by investing in our people, processes, and technology. We accomplish this by exceeding the standards set by governing authorities like the PSI.  Security Standards Council (PCI SSC),  TSD Global has achieved PCI DSS level 1 certification from a qualified security assessor (QSA) and has achieved the soc 2 type 1 audit certification for our call center sites. Both of these certifications require stringent annual audits by a certified third party, and include onsite visits, along with internal and external penetration tests.

 

Our Pricing Model
We offer flexible pricing to our clients.  Typically we bill at a base rate + variable depending on KPIs.  We have per hour, flat fee per order, percentage of transaction and per minute models.