Customer service issues at your restaurant or franchise?

Off premise Call-In & Catering Orders

Talk with Us

Let our ‘restaurant-trained’ agents improve your customer experience.

Increase
Average
Check Size

Reduce
Abandoned
Calls

Improve
Customer
Experience

Give Your
Customer
a Voice

Increase
Order
Throughput

Supercharge your customer service and operational efficiency with rigorous quality, call recording and detailed reporting.

Our 24/7/365 Capabilities

  • Call-ahead orders (phone, email)

  • App support (click to call)

  • Booking reservations

  • Employee Support (HR, payroll, general questions)
  • Monitor and respond to social media

Customer Benefits

  • An increase in average ticket size through upsell
  • A surge in customer satisfaction and loyalty
  • Repeat purchases dues to a consistent customer experience

  • Lower operational costs

Our Agent Profile

  • Prior experience taking orders in the restaurant business
  • Customer service skills

  • Consultative / Up sell experience

  • Happy, knowledgeable

Why do you need phone support?

69%

of restaurant guests use call-ahead phone ordering versus the app or website.

10-20%

average increase in ticket size through consistent upsell strategies.

$15/hr.

Minimum wage rising across the country.

What Our Current & Past Clients Have to Say

Restaurant testimonial 2

“Having trained and professional agents answering the phone has solved one of the major turnover issues at our locations. TSD Global solves this problem.”

Restaurant Customer

Restaurant testimonial 1

“We get phone orders four-to-one compared to our online ordering platform, and it’s extremely noisy and hard for our employees to multi-task in our restaurants. TSD Global solves this problem.”

Fast Growing Fast Casual Restaurant Chief Executive Officer

THE DEFINITIVE LEADER IN BUSINESS PROCESS OUTSOURCING.

We partner with the industry’s top organizations to ensure your compliance in everything from PCI DSS Level 1 to SSAE Type II,