Customer Support Outsourcing For Your E-Commerce Business
Customer Support Outsourcing For Your E-Commerce Business It’s no secret that e-commerce is booming. Is your customer support infrastructure ready to ride the wave of growth? In 2016, e-commerce grew 15.6 percent, with online retail sales representing 11.7 percent of total retail sales, according to Internet Retailer. The data show that U.S. online retail sales […]READ POST
How to Choose a Customer Service Outsourcing Partner
How to Choose a Customer Service Outsourcing Partner By Nick Tubis, Chief Marketing Officer Customer Service Outsourcing puts those key functions in the hands of experts. But selecting the right partner makes the difference between engaging customers and losing customers. Outsourcing allows you to take advantage of the latest technology, and scale as your business […]READ POST
5 Signs You’re Ready for Customer Support Outsourcing
5 Signs You’re Ready for Customer Support Outsourcing Outsourcing offers a competitive advantage. While your competitors may be scrambling to handle Black Friday orders provide tech support for new products, your outsourced customer support system delivers a positive experience. Well-trained agents handle customer inquiries with polite, professional interaction, up-selling where possible and increasing customer retention […]READ POST
How To Implement Live Chat with Customer Service Outsourcing
How To Implement Live Chat with Customer Service Outsourcing By Nick Tubis, Chief Marketing Officer Sure, most everyone in the U.S. has a mobile phone. But most people don’t like to actually talk to other people on it, especially for customer service. That’s why live chat support is becoming a major support channel. In a […]READ POST
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7 Steps to Succeed at Customer Service Outsourcing
7 Steps to Succeed at Customer Service Outsourcing By Nick Tubis, Chief Marketing Officer As mobile apps consume a larger portion of our attention and shopping dollars, it’s easy to emphasize the smart over the phone. It’s not surprising — you can summon a car to pick you up, you can order food delivered to […]READ POST
Why Restaurants Are Partnering With Call Centers
CATEGORY: Off Premise Restaurant Support
Why Restaurants Are Partnering With Call Centers By Nick Tubis Chief Marketing Officer Restaurants have been challenged with increasing labor costs and have been searching for solutions to lower their costs while improving their guest experience and increase their profit margins. The leader in the restaurant call center space is TSD Global. TSD Global builds […]READ POST