The 5 Steps to Effective Customer Service Training
The 5 Steps to Effective Customer Service Training For many of your customers, the customer service center is their primary touch point with your company. It’s vital that your customer service outsourcing partner has an effective training program that supports your company’s brand promises across all channels. The basis for an effective customer-service training program […]READ POST
How To Drive Your Net Promoter Score With These 5 Steps
How To Drive Your Net Promoter Score With These 5 Steps The Net Promoter Score is a measure of customer loyalty based on the answer to a single question: “How likely are you to recommend this business to a friend or colleague?” The result is an index from -100 to 100 that measures the willingness […]READ POST
How Call Center Outsourcing Management Should Be Structured
The success or failure of a call center depends on the management team. They are responsible for training and creating the environment that makes call center outsourcing an effective resource for companies that see service as a key brand differentiator. TSD Global has 30 years of experience in developing managers for call center outsourcing clients. […]READ POST
How You Can Build Your Business With A BPO Partner
Business process outsourcing (BPO) has transformed from a cost-cutting tactic to a strategy that supports business goals and objectives. Leading organizations look to their BPO partners to drive transformational change and improve business results. In the Deloitte 2016 Global Outsourcing Survey, more than 57% of participants used a BPO to allow them to focus on […]READ POST
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Meet Customer Expectations With Customer Experience Outsourcing
Check Out Our Customer Experience Outsourcing Ebook By Clicking HereREAD POST
How To Save Money With Business Process Outsourcing
How To Save Money With Business Process Outsourcing Overview: In the ongoing search for a competitive advantage, organizations are altering their focus from lowering the cost of labor to building strategic relationships with business process outsourcing (BPO) providers. The 2016 Global Outsourcing Survey from Deloitte surveyed leaders of organizations of all sizes and representing geographic […]READ POST