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TSD Global News & Blog

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Management | Outsourcing | Technology

POSTED BY TSD GLOBAL  |   May 7, 2018

How to Succeed With Off Premise Restaurant Call Centers

CATEGORY: Off Premise Restaurant Support

How to Succeed With Off Premise Restaurant Call Centers Restaurants today are experiencing a seismic shift in customer requirements. Customers do not want to wait; they want to order ahead and have their food catered or delivered. Restaurants are now faced with the question of how to accommodate these requirements while also dealing with rising […]

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POSTED BY TSD GLOBAL  |   April 2, 2018

Check Out Our Restaurant Division Slide Deck Here!

CATEGORY: Off Premise Restaurant Support

TSD Global Restaurant Division Deck

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POSTED BY TSD GLOBAL  |   March 29, 2018

How Restaurant Call Centers Are Increasing Sales And Improving Guest Experiences

CATEGORY: Off Premise Restaurant Support

How Restaurant Call Centers Are Increasing Sales And Improving Guest Experiences Restaurant call centers have been a growing trend recently. With rising labor and food costs restaurant profit margins are being squeezed. TSD Global, a Fortune 500 focused award winning restaurant call center outsourcing company has been a pioneer in the space. TSD Global has […]

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POSTED BY TSD GLOBAL  |   March 20, 2018

The 5 Steps to Effective Customer Service Training

CATEGORY: BPO

The 5 Steps to Effective Customer Service Training For many of your customers, the customer service center is their primary touch point with your company. It’s vital that your customer service outsourcing partner has an effective training program that supports your company’s brand promises across all channels. The basis for an effective customer-service training program […]

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POSTED BY TSD GLOBAL  |   March 20, 2018

How To Drive Your Net Promoter Score With These 5 Steps

CATEGORY: BPO

How To Drive Your Net Promoter Score With These 5 Steps The Net Promoter Score is a measure of customer loyalty based on the answer to a single question: “How likely are you to recommend this business to a friend or colleague?” The result is an index from -100 to 100 that measures the willingness […]

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POSTED BY TSD GLOBAL  |   March 19, 2018

How Call Center Outsourcing Management Should Be Structured

CATEGORY: BPO

The success or failure of a call center depends on the management team. They are responsible for training and creating the environment that makes call center outsourcing an effective resource for companies that see service as a key brand differentiator. TSD Global has 30 years of experience in developing managers for call center outsourcing clients. […]

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NEARLY 30 YEARS AS EXPERTS IN CUSTOMER EXPERIENCE, SALES, TECHNOLOGY, QUALITY AND DEPENDABILITY.