To provide omni-channel customer support, sales and back-office services to our clients as an extension of their businesses, providing value, integrity, and expertise.
We’re here to revolutionize the customer experience. In today’s digital, instant, and connected world of abundant information, consumers won’t stand for the automated or single-channel support of yesteryear. They expect a unified, omni-channel engagement with the brands that they love regardless of where they interact, and it’s made communication exponentially more challenging.
Our mission is to help brands not only meet this challenge but to exceed it. We meet your channel-hopping customers everywhere they live, play, and work to provide the thoughtful, personalized interactions that resolve issues, build trust, and remove all the obstacles to help them truly love your brand.
Care of this sort is the true key to customer success and growth. We should know, after all – for nearly 30 years, we’ve been helping clients improve their brand by building highly successful inbound customer service teams to support their products and services.
TSD Global employs over a thousand employees on two continents. Quality people / agents are at the core of our business. Leadership believes that many of its agents maintain extraordinary skill sets beyond their current role. Leadership seeks to hire internally wherever possible to develop and grow its workforce.
OUR ACTIONS ARE ALWAYS GUIDED BY THESE 3 PILLARS OF EXCELLENCE:
Highly Effective People
Technologies may change but our core advantage doesn’t: We attract and empower highly effective people.
We know that today’s consumers demand a more integrated and human experience. That’s why we pre-select our agents from among the best and develop them throughout their career so that they can learn to nimbly navigate complex customer relationships to resolve issues, overcome objections, and self-organize into agile support teams dedicated to each client. Good people, when gathered, lead to great results.
Today’s world of digital commerce is an increasingly borderless one and yet companies everywhere still face insurmountable hurdles in establishing themselves overseas.
With domestic and offshore locations, we’re uniquely situated and highly experienced in global business process outsourcing and can help you accelerate your expansion and reduce risk.
Because we specialize in our people above all else, it doesn’t matter what technologies you use: we either know or can learn them all.
Our agents are skilled in the most common ticketing systems, CRMs, and chat systems, and have learned hundreds of lesser common or proprietary systems in building out support organizations for major clients. This also allows us to collect data on every facet of your customer’s journey in order to optimize and deliver an experience tailored to surprise and delight them.
Established in 1989, TSD Global now has a worldwide presence with contact centers located in the U.S. and the Philippines. Each center features state-of-the-art multi-channel contact center technology. The company manages customer support and sales campaigns on behalf of some of the world’s largest companies.
TSD Global maintains comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history of consistent and trusted performance.