About TSD Global

We’re all the help you’ll need in growing your business. Just say the word and we’ll architect a custom solution of live agent teams with cutting edge technology to supercharge whatever piece of your business needs to scale quickly and effectively.

Our Mission

To provide omni-channel customer support, sales and back-office services to our clients as an extension of their businesses, providing value, integrity, and expertise.

Our Story

We’re here to revolutionize the customer experience. In today’s digital, instant, and connected world of abundant information, consumers won’t stand for the automated or single-channel support of yesteryear. They expect a unified, omni-channel engagement with the brands that they love regardless of where they interact, and it’s made communication exponentially more challenging.

Our mission is to help brands not only meet this challenge but to exceed it. We meet your channel-hopping customers everywhere they live, play, and work to provide the thoughtful, personalized interactions that resolve issues, build trust, and remove all the obstacles to help them truly love your brand.  

Care of this sort is the true key to customer success and growth. We should know, after all – for nearly 30 years, we’ve been helping clients improve their brand by building highly successful inbound customer service teams to support their products and services.

Our Leadership

TSD Global employs over a thousand employees on two continents. Quality people / agents are at the core of our business. Leadership believes that many of its agents maintain extraordinary skill sets beyond their current role. Leadership seeks to hire internally wherever possible to develop and grow its workforce.
Patricia Totton
Patricia TottonChief Executive Officer
Adam Berkson
Adam BerksonPresident
Anthony Vesho
Anthony VeshoChief Operating Officer
Bill Haack
Bill HaackChief Operations Officer - LiveVoice
Nick Tubis
Nick TubisChief Marketing Officer
Scott Amo
Scott AmoGeneral Manager - Customer Experience
Mike Novak
Mike NovakChief Technology Officer
Steve Lair
Steve LairChief Administration Officer
Matt Miller
Matt MillerVP Finance
John Billington
John BillingtonDirector of IT - System Support
Megan Wilson
Megan WilsonSenior VP Client Services
Ann Marie Ebersole
Ann Marie EbersoleVP Client Services
Adam Bennett
Adam BennettVP Recruiting
Russell Schroeder
Russell SchroederDirector of Business Intelligence
Joe Brown
Joe BrownClient Services Director
Nick Holmes
Nick HolmesClient Services Director
Doug Rader
Doug RaderClient Services Director
Wessel Labuschagne
Wessel LabuschagneDirector of IT - Manila
Jenny Chavez
Jenny ChavezDirector of Client Services
Angel Griest
Angel GriestDirector of Quality
Mike Watts
Mike WattsExecutive Site Director
Jin Kang
Jin KangSite Director
Bambi King
Bambi KingSite Director
Tina Hill
Tina HillExecutive Project Director

Our Values

OUR ACTIONS ARE ALWAYS GUIDED BY THESE 3 PILLARS OF EXCELLENCE:
  • Highly Effective People
Technologies may change but our core advantage doesn’t: We attract and empower highly effective people.

We know that today’s consumers demand a more integrated and human experience. That’s why we pre-select our agents from among the best and develop them throughout their career so that they can learn to nimbly navigate complex customer relationships to resolve issues, overcome objections, and self-organize into agile support teams dedicated to each client. Good people, when gathered, lead to great results. 

  • Global Everything
Today’s world of digital commerce is an increasingly borderless one and yet companies everywhere still face insurmountable hurdles in establishing themselves overseas.

With domestic and offshore locations, we’re uniquely situated and highly experienced in global business process outsourcing and can help you accelerate your expansion and reduce risk.  

  • Opti-Technology Masters
Because we specialize in our people above all else, it doesn’t matter what technologies you use: we either know or can learn them all.

Our agents are skilled in the most common ticketing systems, CRMs, and chat systems, and have learned hundreds of lesser common or proprietary systems in building out support organizations for major clients. This also allows us to collect data on every facet of your customer’s journey in order to optimize and deliver an experience tailored to surprise and delight them. 

Established in 1989, TSD Global now has a worldwide presence with contact centers located in the U.S. and the Philippines. Each center features state-of-the-art multi-channel contact center technology. The company manages customer support and sales campaigns on behalf of some of the world’s largest companies.

TSD Global maintains comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history of consistent and trusted performance.

Ready to Learn More About Improving Your Customer Interaction?

We’re all the help you’ll need in growing your business. Just say the word and we’ll architect a custom solution of live agent teams with cutting edge technology.
LET’S TALK
NEARLY 30 YEARS AS EXPERTS IN CUSTOMER EXPERIENCE, SALES, TECHNOLOGY, QUALITY AND DEPENDABILITY.