Teleservices Direct is now TSD Global

Next Generation Customer Experience Outsourcing

Where technology and agents intersect.

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NEARLY 30 YEARS AS EXPERTS IN CUSTOMER EXPERIENCE, SALES, TECHNOLOGY, QUALITY AND DEPENDABILITY.

TSD Global Differentiators

Quality

We act as an extension of your business. Learning, development & quality are paramount to the success of our programs.

Technology

We help our clients navigate the telephony, chat and email platform environment. We are experts at these technologies. We know what works.

Dependability

With over 25 years in business, we are trusted by some of the largest companies in the world to represent their brands.

Customer Support Experts

Improve your customer experience, solve technical issues, retain more customers,
increase qualified lead flow and provide superior customer service.

Why Outsource to TSD Global?

Speed to Lead

Leads are 21x more likely to convert if contacted within the first 5 minutes. Activate instant response rates to drive drastically more revenue through your sales team.

Technical Support

95% of dissatisfied consumers tell others about their bad experience. We bridge the satisfaction gap with soothing technical expertise and truly tenacious troubleshooting.

Lead Qualification 

According to Salesforce.com, only 25% of leads are legitimate and should be passed to Sales. TSD Global can help ensure qualified leads get to the right teams and unqualified leads won’t clog your pipeline.

Customer Retention 

It costs 10x more to acquire a customer than to keep one. TSD Global has experience helping many Fortune 500 companies retain their customers with scalable and responsive customer support services. Let us help you retain and grow your customer base.

Consumer Sales 

Businesses have a 60% to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. TSD Global can boost retention and increase your market share by proactively promoting renewals, surveys, add-ons, and upgrades.

What Our Current & Past Clients Have to Say

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Restaurant testimonial 2

“Having trained and professional agents answering the phone has solved one of the major turnover issues at our locations. TSD Global solves this problem.”

Restaurant Customer
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Restaurant testimonial 1

“We get phone orders four-to-one compared to our online ordering platform, and it’s extremely noisy and hard for our employees to multi-task in our restaurants. TSD Global solves this problem.”

Fast Growing Fast Casual Restaurant Chief Executive Officer
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“TSD’s programming team has provided exceptional support and service…”

Top Credit Card Company
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“They demonstrated their knowledge of the business and their willingness to dedicate the time necessary to make it (our project) successful”

Satellite Service Provider
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“As always, your account managers are the epitome of professionalism and I don’t think we would have had the same success without them ”

Top 10 Broadcast Service Provider
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“Quality scores across all programs have been well above goal in every category each month.”

Fortune 100 Financial Institution
THE DEFINITIVE LEADER IN BUSINESS PROCESS OUTSOURCING.

We partner with the industry’s top organizations to ensure your compliance in everything from PCI DSS Level 1 to SSAE Type II,

On-shore and Off-shore Locations

Indianapolis,
Indiana

Corporate
5305 Lakeview Parkway South Drive
Indianapolis, IN 46268  |  Map

Anderson,
Indiana

Call Center Location
2903 Enterprise Dr.
Flagship Business Park
Anderson, IN 46013 | Map

Evansville,
Indiana

Call Center Location
1224 Washington Square Mall
Evansville, IN 47715 | Map

Greenwood,
Indiana

Call Center Location
125 Airport Parkway Suite 100
Greenwood, IN 46143 |  Map

Manila,
Philippines Site I

Call Center Location
8/10 Upper McKinley Rd., 4th Floor
McKinley Hill Cyberpark
Ft. Bonifacio
Taguig City, Philippines 1634
Map

Manila,
Philippines Site II

Call Center Location
Science Hub Tower 2, 4th Floor
McKinley Hill Cyberpark, Ft. Bonifacio
Taguig City, Manila 1634
Map